Welcome to CODEON HOSTING. We respect your privacy and are committed to protecting the personal data of our users. This Privacy Policy details how we collect, use, store, and safeguard your information when you interact with our website and hosting services.
1. Information We Collect
We collect various types of information to provide and maintain our services effectively:
- Account Information: When you register an account, we collect your name, email address, password (salted and hashed using bcrypt), and contact details.
- Billing Details: When you make a purchase, payment transactions are processed directly by our secure third-party payment gateways (Visa, Mastercard, PayPal). We do not store raw credit card details on our infrastructure.
- Server Data: We store files, configurations, modpacks, server settings, and databases uploaded to your Minecraft, VPS, or App hosting containers.
- Technical Access Data: We automatically log details about your connection, including your IP address, browser type, operating system, pages visited, and request timestamps to monitor system performance and prevent abuse.
2. How We Use Your Information
We use your information for the following purposes:
- To configure, provision, and maintain your hosting services (Minecraft, VPS, Web, Bots, etc.).
- To process transactions and manage invoicing/billing services.
- To provide customer support through our ticket system and official Discord server.
- To secure our infrastructure, monitor node stability, and prevent illegal activities (such as DDoS attacks or malware hosting).
- To communicate critical announcements, pricing changes, or scheduled maintenance updates.
3. Data Protection and Security
The security of your data is of paramount importance to us. We employ state-of-the-art security measures to protect your information:
- All data transmitted between your browser and our servers is encrypted using Secure Socket Layer/Transport Layer Security (SSL/TLS HTTPS).
- Sensitive database records, such as account credentials, are encrypted or hashed.
- We perform regular system checks and monitor node resource usage to identify potential system vulnerabilities.
- We recommend that customers maintain their own external backups, as CODEON HOSTING does not guarantee full data restoration in the event of customer configuration mistakes or third-party software failures.
4. Data Sharing and Third Parties
We do not sell, lease, or distribute your personal information to third-party marketing companies. We only disclose information under the following conditions:
- Service Providers: To payment processors, domain registrars, or direct hosting infrastructure providers strictly to execute the services you purchased.
- Legal Compliance: If required to do so by applicable law, or in response to valid legal requests by public authorities (e.g., a court or law enforcement agency).
- Safety & Protection: To protect the rights, property, or safety of CODEON HOSTING, our users, or the general public.
5. Cookies and Web Tracking
We use session cookies and local storage tokens to:
- Keep you securely logged in to your billing or control panel.
- Remember your preferences and configurations.
- Gather anonymous traffic analytics to optimize our site's loading speeds and navigation.
You can manage or disable cookies through your browser settings, though doing so may prevent certain parts of our client area from operating correctly.
6. Your Data Rights
As a customer, you have specific rights regarding your personal data:
- Access & Correction: You can request a summary of the personal data we hold or update your billing details inside the Client Area.
- Data Erasure: You can request the termination of your services and deletion of your account/data, subject to our Terms of Service policies on billing and fraud prevention.
7. Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our hosting services after updates constitute approval of the changes.
8. Contact Us
For privacy inquiries, GDPR data requests, or billing security questions, please reach out to the CODEON HOSTING support team through our official ticket system or Discord channels.